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We endeavour to maintain the highest standards in both the service we provide and the properties we let, to ensure your safety and comfort throughout your tenancy.

We meet our applicants at the properties to allow us to match suitable tenants to premises to match their criteria. All viewings will be accompanied by a member of staff.

Having decided on a property,  you will need to complete a written application form and a credit reference form. At this time, any details or requirements can be provisionally agreed, such as occupancy date, duration of letting etc.

On application, a £100 plus VAT non-refundable referencing fee will be required from each tenant. We will take references on behalf of the Landlord. Where a tenant is unable to meet the required income or credit checks, the tenant may have a Guarantor to underwrite any rent liablities and therefore a further application must be made for the Guarantor at an extra cost.

All documentation will be carefully explained to ensure you fully understand the legal implications before signing a tenancy agreement and committing to a tenancy. Our tenancy agreements are Assured Shorthold Tenancies which have been carefully drafted using simple language, showing the responsibilties of each party. 

The initial money required, which must be the equivalent to cash, will be detailed and a date arranged for you to pay. It is important that you attend the inventory check-in so that you can agree to any amendments. This inventory forms the basis of any claims for damages at the end of the tenancy.

Rents are normally quoted on a calendar month basis. In addition, the tenant is usually responsible for Council Tax, Water Rates, Gas, Electricity and Telephone costs.

Rents are payable by standing order to our Company bank account in advance, with the first months' rent due before taking occupation of the premises.

A deposit, normally equivalent to one months' rent, is required prior to occupation. If we have been instructed by your Landlord to manage your property, your deposit will be protected by a Government-authorised Tenancy Deposit scheme. Details of this scheme can be found under a separate heading on this site.

If your Landlord is managing your property direct then he/she is required to secure the deposit in a Government- authorised scheme of their choice.

Please note: the deposit cannot be used by the tenant to cover rent.